General Manager – Giám đốc Khách sạn 5 sao theo phong cách Nhật

• Manage daily hotel operations to achieve planned revenue and profit goals while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection.
• Ensure the smooth and efficient operation of all hotel departments at all times
• Take overall responsibility for guest satisfaction and the achievement of the hotel’s business goals.
• Directly supervise hotel managers and indirectly oversee all hotel employees.
• Maintain a high-quality product and ensure operational standards are consistently met.

• Develop and manage the hotel’s budget, forecast revenue and expenses, analyze financial performance, and implement cost-saving measures to optimize profitability and achieve financial targets.
• Recommend the hotel’s budget, marketing plans, and business strategies, ensuring operations remain within approved plans and objectives.
• Lead and guide department heads to effectively control costs and achieve revenue targets.
• Monitor business performance and hotel operations to ensure sustainable growth in line with the Company’s targets.

• Develop strategies, directions, and implementation plans for the hotel’s business operations, marketing activities, and brand promotion.
• Work with department heads to drive revenue growth, improve service quality, and enhance the guest experience.
• Maintain and strengthen positive relationships with partners, suppliers, and other stakeholders.
• Develop and maintain relationships with local authorities to support hotel operations.

• Provide leadership, training, direction, and support to hotel employees.
• Ensure appropriate hiring, training, motivating, coaching, counseling, and development of team members according to changing business needs.
• Ensure compliance with applicable labor laws and internal regulations.
• Build a professional and efficient working environment that strongly reflects Japanese culture, with particular emphasis on training staff in accordance with OMOTENASHI hospitality standards.
• Develop department heads and team members to improve operational efficiency and service quality.

• Participate in the planning and preparation of hotel pre-opening activities.
• Contribute to staffing plans, infrastructure preparation, business strategies, marketing activities, and other essential operational requirements.
• Coordinate with relevant departments to ensure the hotel is adequately prepared for opening.

• Minimum of 10 years of experience in operational management of 4-star hotels or resorts, including at least 3 years in a General Manager position.
• Minimum of 3 years of experience managing Japanese-style hotel operations.
• In-depth knowledge and hands-on experience in managing all hotel departments, including:
  Housekeeping
  Food & Beverage
  Sales & Marketing
  Finance
  Human Resources
  Maintenance
  Security
• Strong understanding and deep knowledge of Japanese culture.
• Well-versed in Japanese-style service standards and hotel operational procedures.
• Candidates with experience in the pre-opening phase of 4- to 5-star hotels will be given priority.

• Strong leadership and team management capabilities.
• Excellent interpersonal, communication, and training skills.
• Ability to manage budgets, control costs, analyze financial performance, and drive business results.
• Ability to build and maintain effective relationships with partners, suppliers, local authorities, and other stakeholders.

• Proficient in business English.

• Laptop provided for work.
• Insurance benefits in accordance with Company policy and applicable regulations.
• Domestic and international travel opportunities.
• Allowances and business travel expenses.
• Uniform provided.
• Performance-based bonuses and salary reviews.
• Healthcare benefits.
• Training and professional development opportunities.
• Annual leave in accordance with Company policy.

• Education: University degree.
• Age Range: 32–60 years old
• Work Location: Da Lat and/or Ho Chi Minh City, subject to the Company’s arrangement.